Privacy Policy

Effective Date: November 25, 2025

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Vivid Touch Cleaning ("Vivid Touch Cleaning," "we," "our," or "us") is committed to protecting the privacy and confidentiality of our customers' personal information. We collect, use, and safeguard personal information responsibly and in accordance with applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, service requests, bookings, and cleaning services.

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Information We Collect​

We may collect personal information that you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Home, business, or service address

• Service details and cleaning requirements

• Appointment information

• Communication preferences

• Payment information when applicable

• Any information submitted through contact forms, quote requests, bookings, or customer inquiries

We may also automatically collect limited technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Website usage information

• Referral sources

• Cookies and analytics data

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How We Use Your Information​

We use personal information for the following purposes:

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• Providing residential and commercial cleaning services

• Scheduling, managing, and confirming appointments

• Responding to inquiries and quote requests

• Communicating regarding services, appointments, and updates

• Processing payments when applicable

• Improving our website and customer experience

• Maintaining business records

• Meeting legal and regulatory requirements

• Sending promotional communications where permitted by law

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We only collect information necessary to provide our services and operate our business effectively.

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Consent​

By requesting a quote, booking a service, contacting us, or otherwise providing personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice.

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Cleaning Services​

To provide our services, we may collect and use location information such as your home, office, or service address for the purpose of:

• Scheduling appointments

• Delivering requested cleaning services

• Communicating with customers regarding service visits

• Providing estimates and service recommendations

This information is used solely for business purposes related to the services you request.

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Cookies and Website Analytics​

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Enhance user experience

• Understand visitor interactions with our website

You may disable cookies through your browser settings; however, some website features may not function properly.

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Disclosure of Information​

Vivid Touch Cleaning does not sell, rent, or trade personal information to third parties.

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We may disclose personal information to trusted service providers who assist with:

• Website hosting and maintenance

• Scheduling and booking systems

• Payment processing

• Website analytics

• Marketing and communication services

These providers are only given access to information necessary to perform their services and are expected to maintain appropriate privacy and security standards.

We may also disclose information when required by law, court order, legal process, or governmental authority.

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Data Retention​

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records

• Fulfill legal and regulatory obligations

• Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted, anonymized, or destroyed.

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Protection of Personal Information​

We take reasonable administrative, technical, and physical measures to safeguard personal information against unauthorized access, disclosure, alteration, misuse, or loss.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

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Access and Correction Requests​

You may request access to the personal information we hold about you and request corrections if any information is inaccurate, incomplete, or outdated.

Requests may be submitted using the contact information provided below.

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Third-Party Websites​

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.

We encourage users to review the privacy policies of any third-party sites they visit.

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Children's Privacy​

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

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Changes to This Privacy Policy​

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Updated versions will be posted on this page with a revised effective date.

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Contact Us​

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Vivid Touch Cleaning:

Website: www.vividtouchcleaning.com
Email: info@vividtouchcleaning.com
Service Area: Ontario, Canada

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Last Updated: June 5, 2026