Vivid Touch Cleaning

Effective Date: November 25, 2025

By requesting a quote, booking, scheduling, or receiving services from Vivid Touch Cleaning ("Company," "we," "our," or "us"), you agree to the following Terms & Conditions.

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1. Scope of Services

Vivid Touch Cleaning provides residential, commercial, Airbnb turnover, move-in/move-out, deep cleaning, post-construction cleaning, and related cleaning services.

Services are performed based on the information provided by the client and the agreed scope of work. Additional tasks requested beyond the agreed scope may result in additional charges and/or additional service time.

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2. Estimates and Pricing

All estimates are provided based on the information available at the time of booking.

Final pricing may be adjusted if:

• The property's condition differs substantially from the description provided.

• Excessive clutter, pet hair, buildup, debris, or neglected areas require additional labor.

• Additional rooms, bathrooms, or services are added.

• Access limitations result in increased service time.

• The actual square footage differs from information provided during quoting.

Any price adjustments will be discussed with the client whenever reasonably possible before additional work is completed.

All prices are subject to applicable taxes.

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2A. Custom Pricing and Estimates

Vivid Touch Cleaning provides customized quotes based on factors including, but not limited to:

• Property size

• Number of bedrooms and bathrooms

• Condition of the property

• Type of cleaning requested

• Frequency of service

• Presence of pets

• Amount of clutter or buildup

• Accessibility of the property

• Special requests

Pricing displayed in advertisements, social media content, blog posts, estimates provided to other clients, or general discussions should not be considered a guaranteed price for any future service.

All quotes are valid for thirty (30) days unless otherwise stated.

The final service price may be adjusted if the actual condition, size, or requirements of the property differ materially from the information provided during the quoting process.

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3. Booking Confirmation

A booking is considered confirmed once accepted by Vivid Touch Cleaning through email, text message, phone call, invoice acceptance, or online booking confirmation.

Vivid Touch Cleaning reserves the right to decline or cancel any booking at its discretion.

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4. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include:

• E-Transfer

• Credit Card

• Debit Card

• Cash

Invoices remaining unpaid for more than seven (7) days may be subject to late fees and collection costs where permitted by law.

Clients are responsible for any bank fees, chargebacks, or declined payment fees associated with unpaid invoices.

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5. Cancellation and Rescheduling Policy

Residential Services

• More than 48 hours' notice: No charge.

• 24–48 hours' notice: Up to 50% of the scheduled service fee may be charged.

• Less than 24 hours' notice: Up to 100% of the scheduled service fee may be charged.

• Same-day cancellations and no-shows may be charged the full service amount.

Lockouts and Access Issues

If our team arrives and cannot access the property due to missing keys, incorrect entry instructions, locked premises, client absence, or inaccessible conditions, the full scheduled service fee may be charged.

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6. Access to Property

Clients are responsible for providing:

• Safe and unobstructed access to the property.

• Functioning electricity and running water.

• Accurate entry instructions.

• Safe working conditions.

During winter months, clients are responsible for ensuring walkways, driveways, and entrances are reasonably clear of snow, ice, and other hazards.

We reserve the right to suspend or cancel services if conditions are unsafe.

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7. Client Responsibilities

Clients agree to:

• Secure valuables and fragile items.

• Inform us of delicate surfaces or special cleaning requirements.

• Notify us of any known hazards.

• Ensure pets are controlled and do not interfere with cleaning activities.

Vivid Touch Cleaning shall not be responsible for damage resulting from undisclosed conditions or improperly installed fixtures, furniture, or equipment.

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8. Satisfaction Guarantee

If you are dissatisfied with any aspect of our service, you must notify us within twenty-four (24) hours of service completion.

Where appropriate, Vivid Touch Cleaning may return to address the concern at no additional charge.

Refunds are not guaranteed and are provided solely at the Company's discretion.

Failure to report concerns within 24 hours may void eligibility for corrective service.

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9. Damage Claims

Any claim for damage must be reported within twenty-four (24) hours of service completion.

Claims should include:

• Description of the alleged damage.

• Photographs where available.

• Reasonable opportunity for inspection.

We are not responsible for:

• Pre-existing damage.

• Normal wear and tear.

• Improperly installed fixtures.

• Faulty workmanship by third parties.

• Unstable furniture.

• Scratches, discoloration, deterioration, or failures caused by age or existing conditions.

Our liability shall not exceed the amount paid for the service in question.

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10. Fragile and High-Value Items

Due to age, condition, or improper installation, certain items may be inherently fragile.

Vivid Touch Cleaning cannot guarantee against damage to fragile, unstable, improperly secured, antique, irreplaceable, or valuable items.

Clients are encouraged to remove or secure such items prior to service.

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11. Clutter Policy

Cleaning technicians are not responsible for organizing excessive clutter.

Areas obstructed by personal belongings, excessive clutter, storage items, or inaccessible conditions may be skipped or cleaned only to the extent reasonably accessible.

Additional charges may apply if organization or decluttering services are requested.

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12. Heavy Clutter, Biohazards, and Unsafe Conditions

Vivid Touch Cleaning does not provide cleaning involving:

• Human waste

• Excessive animal waste

• Blood or bodily fluids

• Needle disposal

• Drug-related materials

• Mold remediation

• Pest extermination

• Hazardous chemicals

• Hoarding situations without prior assessment

Additional charges may apply for excessive clutter or unusually unsanitary conditions.

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13. Initial Deep Clean Requirement

Vivid Touch Cleaning may require an initial deep cleaning before accepting recurring maintenance cleaning services.

Recurring service pricing assumes that the property is maintained between visits. Homes requiring significant restoration, excessive buildup removal, or neglected cleaning may be subject to deep-clean pricing before recurring rates can be applied.

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14. Maximum Cleaning Time

Vivid Touch Cleaning reserves the right to prioritize health and safety and may not be able to complete all requested tasks within the scheduled appointment time.

Additional time may be offered at an additional charge, subject to availability.

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15. Valuables and Personal Property

Clients are responsible for securing:

• Cash

• Jewelry

• Collectibles

• Important documents

• Firearms

• Precious heirlooms

• Other items of significant value

We recommend that valuable and irreplaceable items be stored securely before service begins.

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16. Pet Policy

Clients remain fully responsible for their pets at all times.

If a pet poses a safety risk, creates an unsanitary condition, or interferes with cleaning activities, we may discontinue service and charge for the scheduled appointment.

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17. Arrival Times

While we strive to arrive at scheduled appointment times, delays due to traffic, weather, emergencies, staffing issues, or prior service appointments may occur.

Appointment times should be considered estimated arrival windows rather than guaranteed arrival times.

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18. Recurring Service Clients

For recurring cleaning services:

• Pricing may be reviewed periodically.

• Missed appointments may affect recurring service rates.

• Service frequency changes may require repricing.

Clients will be notified of any pricing adjustments in advance.

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19. Before-and-After Photos

Photographs may be taken to document service quality.

Photographs will not intentionally include personal identifying information, financial information, or sensitive documents.

Photographs will only be used for marketing, advertising, website content, social media, or promotional materials if the client has provided consent.

Clients may withdraw photo-use consent at any time by contacting us in writing.

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20. Reviews and Testimonials

By voluntarily submitting a review, testimonial, recommendation, written feedback, photograph, video, social media comment, or similar content to Vivid Touch Cleaning, the client grants Vivid Touch Cleaning a non-exclusive, royalty-free license to display, reproduce, publish, and share such content for marketing and promotional purposes.

We will not publish a client's address or personal contact information without permission.

Clients may request removal of testimonials displayed on Vivid Touch Cleaning-owned platforms by contacting us in writing.

Reviews posted on third-party platforms remain subject to those platforms' policies.

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21. Privacy

Personal information collected through bookings, website forms, invoices, and communications will be used solely for:

• Providing services

• Processing payments

• Scheduling appointments

• Customer support

• Business operations

Vivid Touch Cleaning does not sell personal information to third parties.

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21A. SMS and Phone Communications

By providing your phone number, you consent to receive communications from Vivid Touch Cleaning related to your requested or scheduled services. These communications may include:

• Appointment confirmations

• Arrival notifications

• Scheduling or rescheduling updates

• Service-related questions

• Follow-up messages regarding your cleaning

• Photos documenting completed work, where applicable

• Invoice and payment notifications

These messages are intended solely to facilitate the services you have requested and are not considered marketing communications.

Marketing or promotional text messages will only be sent if you have separately provided your express consent where required by applicable law.

You may opt out of marketing messages at any time. Opting out of service-related communications may affect our ability to provide or coordinate your scheduled services.

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22. Right to Refuse Service

Vivid Touch Cleaning reserves the right to refuse, suspend, or discontinue service where staff encounter:

• Harassment

• Discrimination

• Threatening behavior

• Unsafe working conditions

• Illegal activity

• Health or safety risks

Any such decision shall be at the sole discretion of the Company.

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23. Website Use

All website content, including text, logos, graphics, images, branding, and service descriptions, is the property of Vivid Touch Cleaning and may not be copied, reproduced, or distributed without written permission.

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24. Limitation of Liability

To the fullest extent permitted by applicable law, Vivid Touch Cleaning shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our services.

Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

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25. Force Majeure

Vivid Touch Cleaning shall not be liable for delays or failure to perform services due to circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, transportation disruptions, illness, emergencies, or utility outages.

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26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

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27. Changes to These Terms

Vivid Touch Cleaning reserves the right to modify these Terms & Conditions at any time.

Updated versions will become effective immediately upon posting on the Company's website.

Continued use of our services constitutes acceptance of any revised Terms.

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Contact Information

Vivid Touch Cleaning

Website: www.vividtouchcleaning.com

Email: vivdtouchcleaning@gmail.com

Woodstock, Ontario, Canada